Card Code / eCoin FAQ's



Question: One of the requirements for me to be able to retrieve my account is the Oldest Card Code (Photo of Physical Card or E-Receipt) when you say Oldest that would be like for how many years

Answer:  Please review and see the link


Question: All promotions like Midnight Madness Promo, 11th Anniversary Rebate, Like and Share Winners, etc

Answer: They all have a 30 [Thirty Days] Period to be used, once the eCoin expires we won't be able to make adjustments so please make sure to use them within the 30 days period.

[Announcement Back in February 2020]


Question: What if my Card Code doesn't register on my account after the "top-up successful" screen appears?

Answer: We would be needing the card code and the receipt coming from our official seller


Question:  VIP weapons refund

Answer: Once you have the weapon, you cannot refund


Question: I purchased Card Code or eCoin by mistake. Can I get a refund?

Answer: All merchandise sold through our official website [ ] is "virtual" and intangible, and therefore, they cannot be returned


Question: I want to delete my account. Can I get a refund?

Answer: Unfortunately, as we cannot delete a character/account/clan for you at this time, it is not possible to receive a refund.


Question:  My account got permanently banned. Can I get a refund?

Answer: When you signed, agreed, and acknowledge our End Users License Agreement it is indicated under the termination agreement "If we terminate this Agreement under any circumstances, you will lose access to your Account for the balance of any prepaid period without any refund."


Question: I won some eCoin in an online contest, they gave me the code but it is not working or it is saying this error message 


Answer: Please coordinate with the individual or organization who created the promotion or the one who gave you the code, the card code is already been used by another player. So maybe the promotion gave you a use card code. Please coordinate with them. We won't be able to assist you with this unless you have the receipt or message coming from our official resellers


Please avoid purchasing Card Code or eCoin to an unauthorized reseller



Was this article helpful?
387 out of 422 found this helpful
Have more questions? Submit a request


Article is closed for comments.