Question: One of the requirements for me to be able to retrieve my account is The First or Oldest Card Code (Photo of Physical Card or E-Receipt) when you say Oldest that would be like for how many years
Answer: The oldest card code that we will be accepted as valid would be the one close to the registration date or the first card code after the registration date here's an example
Registration Date: 2009 - we would be needing eCoin or Card Code within that year
Registration Date: 2009 - First eCoin or Card Code is 2010 - we would be needing the eCoin or Card Code within that year 2010
You can and our representatives would be happy to check if you can send all the card associated with your account, remember that sending card code that can be seen over the internet or those that are unclear, unreadable, etc is subject to suspension see Card Code Sample for more details
Question: All promotions like Midnight Madness Promo, 11th Anniversary Rebate, Like and Share Winners, etc
Answer: They all have a 30 [Thirty Days] Period to be used, once the eCoin expires we won't be able to make adjustments so please make sure to use them within the 30 days period.
Question: What if my Card Code doesn't register on my account after the "top-up successful" screen appears?
Answer: We would be needing the card code and the receipt coming from our official seller
Question: VIP weapons refund
Answer: Once you have the weapon, you cannot refund
Question: I purchased Card Code or eCoin by mistake. Can I get a refund?
Answer: All merchandise sold through our official website [http://cf.gameclub.ph/] is "virtual" and intangible, and therefore, they cannot be returned
Question: I want to delete my account. Can I get a refund?
Answer: Unfortunately, as we cannot delete a character/account/clan for you at this time, it is not possible to receive a refund.
Question: My account got permanently banned. Can I get a refund?
Answer: When you signed, agreed, and acknowledge our End Users License Agreement it is indicated under the termination agreement "If we terminate this Agreement under any circumstances, you will lose access to your Account for the balance of any prepaid period without any refund."
Question: I won some eCoin in an online contest, they gave me the code but it is not working or it is saying this error message
Answer: Please coordinate with the individual or organization who created the promotion or the one who gave you the code, the card code is already been used by another player. So maybe the promotion gave you a use card code. Please coordinate with them. We won't be able to assist you with this unless you have the receipt or message coming from our official resellers
Please avoid purchasing card code or eCoin to an unauthorized reseller