Follow

My ticket status

 

To check if the agent has already replied to your email, go to the main page of the website and click “Sign In”

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After we've signed in help desk you can click on "My activities"

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Here is a sample of what you will see on the “My activities” page. It will show how many tickets you have submitted.

 

 "OPEN" - which means the ticket was newly created

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"SOLVED" - which means we already responded to your query and you need to read it to determine the next step needed

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To respond to the representative requests after the ticket got solved simply click on create a follow-up.

 

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Once you've opened the said ticket make sure to read and understand what the next step is needed to work on your concern and please avoid creating a MULTIPLE TICKET,

 

 

 

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