If you're having problems with your Password, your Account is hacked, and if you notice unfamiliar activity on your account, someone else might be using it without your permission, or your account was compromised.
Remember: Never use an unauthorized email account or a friend's email account, if something happens in the future this will be considered Account Sharing which is not allowed in the players' policy.
if the account is UNDER YOUR NAME just sent us ALL the requirements below and will have a smoother process flow with your account
[1] PSA or NSO Birth Certificate [Original, not a photocopy]
[2] Government Issued Identification Card (List of Valid IDs)
[3] Company Identification Card or
[4] School Identification Card Front & Back (Most Recent - School Year [2019-2020]
FOR RANDOMLY CREATED ACCOUNT PLEASE CLICK HERE TO KNOW AND UNDERSTAND THE PROCESS
Click “Submit a Request”.
Subject – Make sure that you have entered the correct category in the subject line
Category - There are 07 categories to choose from and please make sure that we are putting your inquiry in the right category
Username – You have to provide the username of the account that has been compromised. Please take note that you cannot report other people’s accounts.
In-Game Name – Your "in-game" name is your character's name, which is shown when you are playing and this is visible to other players.
First and Last Name – Provide the full name in the account if it is garbled or random it should be the one indicated in our system
Date of Birth – Provide your real birth date based on your Birth Certificate do not provide a false Date of Birth.
Description – This is where you have to provide complete and accurate information about the concerned account you want to resolve.
Make sure that we understand that we do not support or condone the creation of multiple tickets, this will suspend your account due to multiple ticket creation.
Players/requesters can attach their valid documents such as birth certificates, school, and government IDs for fast processing of their request.
Once submitted, you will be able to see your TICKET NUMBER and STATUS.
VERIFIED EMAIL ADDRESS
If you have a verified email address registered with CFPH, you can reset your account password on your own [Link]
NON-VERIFIED EMAIL ADDRESS
If the email address registered with your account is not verified or if the account can no longer be accessed we can follow the steps below:
1. Create a support ticket [Link]
2. It may take up to 72 hours for our Customer Support Team to get back to you depending on the number of requests received that day.
3. Please note: You must provide a reply within 5 days or your ticket will be closed.
4. After the Customer Support Team replies, please provide the necessary information they need to retrieve ownership of your account.
Failure to provide the information needed by the Support Team will decrease your chances of retrieving your account
Once proven that you have shared, traded, bought, or sold accounts with other users, you will not be assisted. So please be responsible for your account.
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