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Customer Support Rules

1.  This is the ONLY AND OFFICIAL Crossfire Philippines Support page. Do not trust other pages that claim to be a Crossfire Philippines Support

Ito ang tanging opisyal na pahina ng Suporta sa Crossfire Philippines. Huwag pinagkakatiwalaan ang iba pang mga pahina na nagsasabi na Suporta sa Crossfire Philippines

 

2.  We will ONLY process account retrieval and secret answer modification requests from real owners (the one who created the account)

Piproseso lamang namin ang mga kahilingan sa pagkuha ng account mula sa mga tunay na may-ari (ang lumikha sa account)

 

3.  Please make sure to use the original email you've used to retrieve your account and if you are not able to please explain the reason why you cannot use your original email to avoid suspension of account due to the email address not showing in the account history

Mangyaring tiyakin na gamitin ang orihinal na email na ginamit mo upang makuha ang iyong account at kung hindi mo magagawang ipaliwanag ang dahilan kung bakit hindi mo magagamit ang iyong orihinal na email upang maiwasan ang pagsuspinde ng account dahil sa email address na hindi ipinapakita sa kasaysayan ng account

 

4. We DO NOT support account retrieval or modification requests from SHAREDTRADEDHAND-OVER, BOUGHT, and/or SOLD ACCOUNT Please refer to the End Users License Agreement, Players Policies and Terms Of Service

Hindi namin sinusuportahan ang mga kahilingan sa pag-retrieve ng account mula sa Ibinahagi, Hand-Over, Nabiling, at / o Ibinenta ang mga kahilingan sa pagkuha ng Account. Mangyaring sumangguni sa Kasunduan sa Lisensya ng Mga User ng End [EULA], MGA PATAKARAN NG MAGLARO at Mga Tuntunin ng Serbisyo

 

5. We will NEVER ask you for your PASSWORD

Hindi namin hihilingin sa iyo ang iyong password

 

6. We will NEVER ask or accept payment for any customer support requests.

Hindi namin hihilingin o tanggapin ang pagbabayad para sa anumang mga kahilingan sa suporta sa customer.

 

7. We DO NOT process account "PASSWORD" retrieval requests for more than TWICE A YEAR. Once your account secret answer has been modified [March 17, 2020, onwards], you can retrieve it on your own without the help of the support team

HINDI namin pinoproseso ang mga kahilingan sa pagkuha ng account na "PASSWORD" nang higit sa DALAWANG BESES SA ISANG TAON. Kapag nabago na ang lihim na sagot ng iyong account [Marso 17, 2020, pataas], maaari mo itong makuha nang mag-isa nang walang tulong ng team ng suporta

 

8. If you CANNOT provide the INFORMATION or DOCUMENTS we require to support your claim we won't be able to process your request. Please DO NOT  send any FAKE or FALSIFIED DOCUMENTS  this will ban you automatically

Kung hindi mo maibigay ang impormasyon o mga dokumentong kailangan namin upang suportahan ang iyong claim hindi namin maproseso ang iyong kahilingan. Mangyaring HUWAG magpadala ng anumang mga pekeng o FALSIFIED DOKUMENTO na ito ay awtomatikong ban ka

 

9. We may DENY support to anyone who submits FALSIFIED DOCUMENTS and may permanently be suspended on the CFPH support site.

Maaari naming tanggihan ang suporta sa sinuman na nagsusumite ng mga huwad na dokumento, at maaaring permanenteng suspindihin sa site ng suporta ng CFPH.

 

10.  We can update your secret answer ONCE since we made changes and update last March 17, 2020,  it is now impossible for anyone to know your secret answer, all the letters has an asterisk on them and  Inspect Element does not work anymore with our recent update, so if you will be sharing this information to other people this is already considered account sharing which is a violation of the PLAYER POLICIES again we won't be able to assist you further once the secret answer already been updated March 17, 2020, onwards.

Maaari naming i-update ang iyong mga lihim na sagot kapag nakagawa na kami ng mga pagbabago at update huling Marso 17, 2020, ito ngayon ay imposible para sa sinuman na malaman ang iyong lihim na sagot, ang lahat ng mga titik ay may asterisk sa ito at siyasatin ang elemento ay hindi na gumagana sa aming kamakailang update, kaya kung ikaw ay pagbabahagi ng impormasyong ito sa ibang mga tao na ito ay itinuturing na pagbabahagi ng account na kung saan ay isang paglabag ng mga patakaran ng PLAYER muli namin ay hindi maaaring makatulong sa iyo kaagad na ang lihim na sagot ay naisunod-sa-panahon Marso 17, 2020, onward.

 

11. Due to the pandemic, it might take us more time to be able to respond and support may take 1 to 3 days 

Dahil sa pandemya, maaaring tumagal sa amin ng mas maraming oras upang magawang tumugon at ang suporta ay maaaring tumagal ng 1 hanggang 3 araw

 

12. You only need (1) ONE TICKET, Since nobody can follow and understand the meaning of creating more than 1 ticket, multiple tickets will now automatically be SUSPENDED (Zendesk Account), with no more warning. You only need one ticket at a time, if you have multiple accounts you need to let the first one finish before creating another one.

Kailangan mo lamang ng (1) ISANG TICKET, Dahil walang sinuman ang makakasunod at makakaintindi sa kahulugan ng paglikha ng higit sa 1 ticket, ang maramihang mga tiket ay awtomatikong SUSPENDED (Zendesk Account), nang wala nang babala. Kailangan mo lang ng isang ticket sa isang pagkakataon, kung marami kang account kailangan mong hayaang matapos ang una bago gumawa ng isa pa.

 

13. If you feel you have received a penalty in error, please visit our Players Abuse Policy  before creating a ticket make sure that we understand what we would be needing to assist you further for Account Ban

Kung sa palagay mo ay nakatanggap ka ng parusa nang mali, mangyaring bisitahin ang aming Patakaran sa Pag-abuso sa Mga Player bago lumikha ng isang tiket siguraduhin na nauunawaan namin kung ano ang kakailanganin naming tulungan ka pa para sa Account Ban

 

14.
Be respectful to all players

Maging magalang sa lahat ng mga manlalaro

 

USERS and PLAYERS CAN BE BANNED AUTOMATICALLY DUE TO THE FOLLOWING:

 

* Harassment or Defamatory remarks
* Creating multiple tickets
* Do NOT send us a blank ticket or blank follow-up, your account will get SUSPENDED
* Using any third-party tools to give you an unfair advantage
* Sharing, Trading, Buying & Selling your account with others
* Cursing and profanities, Inappropriate language, Circumventing the profanity filter Personal abuse or attacks
* Impersonating a Game Master is against our policies for a player to do so [That is why we do not allow anyone to use or tag their names with GM on it]
* Insults or derogatory comments based on race, nationality, religion, culture, sex, or sexual preference
* Insults towards Crossfire Philippines Staff (including GM’s)
* Death threats and other threats of violence in real life, directed towards either other users or members of Crossfire Philippines staff
* Impersonation of the Crossfire Philippines Administration or GM
* Images that display illegal content, pornography, nudity, gratuitous violence, and any other content that goes against the standards
* Inappropriate reply, sending a blank response, garbled response, giving Card Code with a covered PIN, and unable to verify identification card [like adding or putting markers not to see the date of birth, etc. - The reason why you get automatically banned is due to prolonging the process and not following rule number 8

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