Secret Answer Recovery


If you need to change your secret answer, or are having problems remembering the answer, please create a ticket and follow How to submit a request and account retrieval


Please note that the Customer Support Staff cannot and will not provide your security answer


If you need to reset your secret answer through the support staff, you need to provide a selfie with the required identification card (Requirements for Authentication and Verification) and the oldest E-Coin


Please ensure that your face and identification card are clearly visible




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