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Self Help - Account Recovery

 

Step 1: Go to the  Member login page here, click on Forgot Password?

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Step 2:  Let's put in our email address (Authenticated) and User ID or Username and hit Send

 

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Step 3:  The system will prompt you to enter your answer to your secret question

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Step 4:  Error: Unauthenticated Email - Will get this error once you were not able to authenticate your email address when we send you a new password

 

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Step 5:  If the email address is authenticated we will be sending your temporary password to your email address so all you need to do is check your email address and you are good to go!

 

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If you don't receive the password reset email, see here 

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