Self Help - Account Recovery

 Note:  Never use unauthorized email account or a friends email account, if something happens in the future this will be considered Account Sharing which is not allowed in the players' policy

Step 1: Go to the  Member login page here, click on Forgot Password?

 Step 2:  Let's put in Username and hit the next step

 Step 3:  The system will prompt you to enter either your email address (verified) or your Q&A and Date of Birth

 Step 4:  If you choose Email, it will automatically send an email once you click on the next step

 Step 5:  After which it will confirm and verify that it already send a new password to your verified email address in our system, hitting confirm will bring you back to the main page

Step 6:  If you choose in your question & answer and birthday just click on the options button and click next step

Step 7:  Here you need to input the RIGHT ANSWER on your secret question and your REAL DATE OF BIRTH based on your documents provided.

Step 8:  After inputting the right information on your registered date of birth and answer to your secret question just hit confirm

Step 9:  Once confirmed you will be able to add and replace your account with a new password and after you've saved it that will be your new password

CONGRATULATIONS and WELCOME BACK ONLINE!

If you need help to change or update your Secret Answer see details here