Note: Never use unauthorized email account or a friends email account, if something happens in the future this will be considered Account Sharing which is not allowed in the players' policy
Step 1: Go to the Member login page here, click on Forgot Password?
Step 2: Let's put in Username and hit the next step
Step 3: The system will prompt you to enter either your email address (verified) or your Q&A and Date of Birth
Step 4: If you choose Email, it will automatically send an email once you click on the next step
Step 5: After which it will confirm and verify that it already send a new password to your verified email address in our system, hitting confirm will bring you back to the main page
Step 6: If you choose in your question & answer and birthday just click on the options button and click next step
Step 7: Here you need to input the RIGHT ANSWER on your secret question and your REAL DATE OF BIRTH based on your documents provided.
Step 8: After inputting the right information on your registered date of birth and answer to your secret question just hit confirm
Step 9: Once confirmed you will be able to add and replace your account with a new password and after you've saved it that will be your new password