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Causes for Ticket Suspension

 If you get to see this

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PLEASE ALWAYS MAKE SURE TO CHECK YOUR SPAM FOLDER

 

It only means that you violated one or two things in the following category

 

Terms Of Service
End Users License Agreement
PLAYER POLICIES
Customer Support Rules

 

Only one of the above reasons why your account got permanently suspended in Zendesk again to be able to know please try to check the email account that you have used if you didn't receive anything the only reason you were banned is due to spam or multiple tickets because spam does not send a message but automatically suspend your account in Zendesk.

 

1. Detected as spam [MULTIPLE TICKET]

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Creating Multiple tickets with different Username, again we process one account one ticket at a time meaning you need to wait for the current ticket to be finished before creating a new one for a different account

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Creating two ticket with the same email address and which will also cause your account to be banned in Zendesk due to multiple ticket creation

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Creating an account using two different email address; again we would know because of the identification card that you are sending that we need to verify; we would know that that email address belongs to one person

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2. Blank Email - Follow-up

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3. A garbled message or report contains confused or wrong details

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Sample photo from your personal email

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