Before creating a ticket, please make sure that you have read and understood what we would be needing the oldest top-up or eCoin to be able to assist you further, again we won't be able to assist you further if you won't be able to give us proof of ownership and we will only work with the Card Codes associated with your account.
So please make sure you send us ALL the OLDEST CARD CODE so we will be able to verify the card code that is associated with the account.
Our representatives would be happy to check if you can SEND ALL THE CARD CODE associated with your account, remember that sending card code that can be seen over the internet or those that are unclear, unreadable, etc are subject to suspension see Card Code Sample for more details
We are trying everything from our end to be able to assist you with this one because in reality at the very beginning you already violated the End Users License Agreement
[User Registrations Obligations and Security]
In order to use the Service, you are required to complete a registration form containing your first and last name, nationality, address, e-mail address, a user name, and a password.
In consideration of the use of the Service, you agree to provide true, accurate, current and complete information about yourself as submitted in any registration form on the Service and to maintain up-to-date information which is true, accurate, current and complete at all times by making changes, additions or deletions to your User profile, as required.
After the registration process, one should validate the email address that has been provided. If any information provided is not true, accurate, current or complete, Smilegate Megaport has reasonable grounds to suspect that the information is untrue, inaccurate, not current or complete, then Smilegate Megaport shall have the right to suspend or terminate your right to use the Service and refuse to provide any current or future Service to you.
Question: One of the requirements for me to be able to retrieve my account is the Oldest Card Code (Photo of Physical Card or E-Receipt) when you say Oldest that would be like for how many years
A sample view on how we determine which is the oldest
This is the cards that you were able to purchase from 2019 - 2020
As we can see the player was able to purchase a total of 17 card code since 2019
So we would be needing the cards dated from 12/16/209 up to 12/20/2019 and these are the only card that will be accepted to be able to move forward and recover your account.
Again, please just send us ALL the card that you have with you so that we will be able to verify them all rather than sending one card at a time wherein it will take so much time rather than getting your account back as soon as possible
We hope that this is now clear if you have any other questions, please do not hesitate to send us an ticket