Before creating a ticket and asking questions or requesting to update the account information, make sure that we have read and understood what we would be needing to be able to assist you further, again we won't be able to assist you further if you won't be able to give us proof of ownership and we will only work with the Card Codes associated with your account.
So please make sure you have all the OLDEST CARD CODE with you before making any request
Question: One of the requirements for me to be able to retrieve my account is The First or Oldest Card Code (Photo of Physical Card or E-Receipt) when you say Oldest that would be like for how many years
Answer: The oldest card code that we will be accepted as valid would be the one closest to the registration date or the first card code after the registration date here's an example
Registration Date: 2009 - we would be needing eCoin or Card Code within that year
Registration Date: 2009 - First eCoin or Card Code is 2010 - we would be needing the eCoin or Card Code within that year 2010
Our representatives would be happy to check if you can SEND ALL THE CARD CODE associated with your account, remember that sending card code that can be seen over the internet or those that are unclear, unreadable, etc is subject to suspension see Card Code Sample for more details
We are trying everything from our end to be able to assist you with this one because in reality at the very beginning you already violated the End Users License Agreement
[User Registrations Obligations and Security]
In order to use the Service, you are required to complete a registration form containing your first and last name, nationality, address, e-mail address, a user name, and a password.
In consideration of the use of the Service, you agree to provide true, accurate, current and complete information about yourself as submitted in any registration form on the Service and to maintain up-to-date information which is true, accurate, current and complete at all times by making changes, additions or deletions to your User profile, as required.
After the registration process, one should validate the email address that has been provided. If any information provided is not true, accurate, current or complete, Smilegate Megaport has reasonable grounds to suspect that the information is untrue, inaccurate, not current or complete, then Smilegate Megaport shall have the right to suspend or terminate your right to use the Service and refuse to provide any current or future Service to you.