Random Account

So please make sure you send us ALL the CARD CODE  in your possession so we will be able to verify the card code that is associated with the account.

Our representatives would be happy to check if you can SEND ALL THE CARD CODE associated with your account, remember that sending card codes that can be seen over the internet or those that are unclear, unreadable, etc are subject to suspension see Card Code Sample for more details

We are trying everything from our end to be able to assist you with this one because in reality at the very beginning, you already violated the End Users License Agreement 

[User Registrations Obligations and Security]

In order to use the Service, you are required to complete a registration form containing your first and last name, nationality, address, e-mail address, user name, and password.

 In consideration of the use of the Service, you agree to provide true, accurate, current, and complete information about yourself as submitted in any registration form on the Service and to maintain up-to-date information which is true, accurate, current, and complete at all times by making changes, additions or deletions to your User profile, as required.

After the registration process, one should validate the email address that has been provided. If any information provided is not true, accurate, current, or complete, Smilegate Megaport has reasonable grounds to suspect that the information is untrue, inaccurate, not current, or complete, then Smilegate Megaport shall have the right to suspend or terminate your right to use the Service and refuse to provide any current or future Service to you.

Sample Selfie

Question: One of the requirements for me to be able to retrieve my account is the Oldest Card Code (Photo of Physical Card or E-Receipt) when you say Oldest that would be like for how many years

A sample view on how we determine which is the oldest

These are the cards that you were able to purchase from 2009 - 2022

As we can see the player was able to purchase a total of 28 card codes since 2009, we would need at least one of the card codes that are within the 65% average meaning, if you were able to present at least one of the card code within the scope you will be able to recover your account. 

So we would be needing the cards dated from 1/12/2009 up to 1/14/2017 and these are the only card that will be accepted to be able to move forward and recover your account.

Again, please just send us ALL the cards that you have with you so that we will be able to verify them all rather than sending one card at a time wherein it will take so much time rather than getting your account back as soon as possible 

Note: That does players request for password reset or secret answer update without any proof of card code the account will be HELD for security and to avoid misusage of the said account being recovered, verified email doesn't count as a mean of authenticity

We hope that this is now clear if you have any other questions, please do not hesitate to send us a ticket