When contacting Crossfire PH Support try to provide as much of the following as possible:
Question: One of the requirements for me to be able to retrieve my account is The First or Oldest Card Code (Photo of Physical Card or E-Receipt) when you say Oldest that would be like for how many years
Answer: The oldest card code that we will be accepted as valid would be the one close to the registration date or the first card code after the registration date here's an example
Registration Date: 2009 - we would be needing eCoin or Card Code within that year
Registration Date: 2009 - First eCoin or Card Code is 2010 - we would be needing the eCoin or Card Code within that year 2010
You can and our representatives would be happy to check if you can send all the card associated with your account, remember that sending card code that can be seen over the internet or those that are unclear, unreadable, etc is subject to suspension see Card Code Sample for more details
If not able to provide the first or oldest top-up we would be needing ALL the answers below, please make sure to give an accurate answer and this is just a one-time courtesy
1. Proof of account ownership (Please provide the first or the oldest top-up card code associated with the account, the said card need to be close to the registration year)
2. First secret answer associated with the account
3. First email use on the account since the beginning need to be accurate
4. Registration Date: Month and Year [Exact Month and Year]
We will continue working with you on this one until we are able to validate all the necessary information. Please do not put your first name and last name if you knew that the account is lost info or random, we would know so please stop wasting your time and our time recovering an account that does not belong to you
Note: Please avoid sending false information this will just ban your account in Zendesk if we are going to get a none applicable and non-compliant requirements
We are trying everything from our end to be able to assist you with this one because in reality at the very beginning you already violated the End Users License Agreement
[User Registrations Obligations and Security]
In order to use the Service, you are required to complete a registration form containing your first and last name, nationality, address, e-mail address, a user name, and a password.
In consideration of the use of the Service, you agree to provide true, accurate, current and complete information about yourself as submitted in any registration form on the Service and to maintain up-to-date information which is true, accurate, current and complete at all times by making changes, additions or deletions to your User profile, as required.
After the registration process, one should validate the e-mail address that has been provided. If any information provided is not true, accurate, current or complete, Smilegate Megaport has reasonable grounds to suspect that the information is untrue, inaccurate, not current or complete, then Smilegate Megaport shall have the right to suspend or terminate your right to use the Service and refuse to provide any current or future Service to you.